Contact hardware support
Since April 1, 2025, Yamaha has been providing support for all Steinberg-branded devices.
Please contact your local Yamaha support team for assistance with using your Steinberg hardware.
Information on returning and repairing Steinberg hardware
Steinberg hardware has been developed in cooperation with YAMAHA, which contributes to its excellent quality. However, hardware problems might occur that would require a repair of the unit.
To rule out other reasons for a defect as well as to avoid an unnecessary return of the hardware, please observe the following steps in advance:
- The hardware's manual and additional documentation may provide important information regarding faulty operation. Please read the documentation carefully, in particular "Troubleshooting" at the back of the manual.
Operation manuals on steinberg.help - Check our download pages for hardware updates. Documentation for old devices may also be available for download there.
- Browse the Help Center for more useful information on the product.
- In case the above-mentioned points are of no help to you, we recommend, if possible, installing the hardware on another system to exclude a possible malfunction of the computer system.
If the issue should persist, please reach out to the dealer from whom you purchased the unit or to your local YAMAHA support team (see country list below). Here you will receive further support and, if necessary, a "return merchandise authorization" (RMA) for the repair.
Yamaha hardware support
Africa
Asia
Europe
Latin America
Middle East
North America
Other countries
RMA
Steinberg Hardware: Repair & Maintenance
Current Steinberg hardware has been developed in cooperation with YAMAHA, which contributes to its excellent quality. However, hardware problems might occur that would require a repair of the unit.
To rule out other reasons of a defect as well as to avoid an unnecessary return of the hardware, please observe the following steps in advance:
- The hardware's manual and additional documentation may provide important information regarding faulty operation. Please read the documentation carefully, in particular "Troubleshooting" at the back of the manual.
Operation manuals on steinberg.help - Check our download pages for hardware updates. Documentation for old devices may also be available for download there.
- Browse the Help Center for more useful information on the product.
- In case the above-mentioned points are of no help to you, we recommend, if possible, installing the hardware on another system to exclude a possible malfunctioning of the computer system.
If the issue should persist, please reach out to the dealer from whom you purchased the unit or to your local support found under "Technical Support". Here you will receive further support and, if necessary, a "return merchandise authorization" (RMA) for the repair.
Contact your local hardware support team
Hardware Support for Indonesia
YAMAHA Music Center Building
Jalan Jenderal Gatot Subroto Kav. 4
Kota Jakarta Selatan 12930
Hardware Support for Iceland
Hardware Support for Canada
Hardware Support for Mexico
YAMAHA de Mexico
Piso 9 Col. San Jose Insurgentes, Alc. Benito Juarez
Av. Insurgentes Sur 1647
CP 03900 Ciudad de México
Hardware Support for USA
Yamaha Corporation of America
6600 Orangethorpe Ave.
Buena Park, CA 90620
Hardware Support forBrunei, Cambodia, and Singapore
YAMAHA Music (Asia)
#02-00
202 Hougang Street 21
530202 Singapore
Hardware Support Contact for Europe
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Hardware Support for Austria
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Belgium, Netherlands, and Luxembourg
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Czech Republic and Slovakia
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Denmark
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Finland
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for France
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Germany
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Hungary
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Italy
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Norway
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Poland
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Portugal
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Romania
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Spain
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Sweden
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
Contact forms
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Switzerland
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Ireland and United Kingdom
YAMAHA Music Europe
Siemensstrasse 22-34
25462 Rellingen
Germany
| Operation | Repair/Maintance |
|---|---|
|
Get help using a Steinberg device: |
If a repair is necessary: |
Hardware Support for Middle East, Western Asia, and North Africa
Algeria | Armenia | Azerbaijan | Bahrain | Egypt | Iraq | Jordan | Kuwait | Kyrgyzstan | Moldova | Morocco | Oman | Pakistan | Qatar | Saudi Arabia | Tunisia | Turkmenistan | United Arab Emirates | Uzbekistan
YAMAHA Music Gulf FZE
P.O. Box 17328
Jebel Ali
DUBAI
Jafza 16
17328 Dubai
Hardware Support for India
YAMAHA MUSIC INDIA PVT. LTD.
Unit No. 601~608, 6th Floor, Tower-D
Global Business Park, Sector-26
Mehrauli-Gurgaon Road
GURUGRAM 122002
INDIA
Hardware Support for Korea
YAMAHA Music Korea
11F, KB LIFE Tower, Gangnam-gu
Gangnam-Daero, 298
YAMAHA Music Korea Ltd.
11F, KB Life Tower, 298 Gangnam-Daero
Seoul 06253
REPUBLIK KOREA
Hardware Support for Argentina
YAMAHA Music Latin America, S.A. SUCURSAL ARGENTINA
Olga Cossettini 1553 Piso 4 Norte Madero Este
C1107CEK Buenos Aires
Argentina
Hardware Support for Latin America
YAMAHA Music Latin America, S.A. SUCURSAL
Torre Davivienda, Piso 20, Avenida Balboa, Marbella, Corregimiento de Bella Vista, Ciudad de Panamá, República de Panamá
P.O. Box 0823-05863, Panamá, República de Panamá
Hardware Support for Malaysia
YAMAHA Music
Kelana Jaya
Jalan Perbandaran 8
47301 Petaling Jaya Selangor Darul Ehsan
Hardware Support for Vietnam
YAMAHA MUSIC VIETNAM COMPANY LIMITED
18th fl., E–Town Central
11 Doan Van Bo St.
Ward 13, Dist. 4
700000 HO CHI MINH
VIETNAM
Cach Mang Thang Tam St., District 3 201-203
700000 Ho Chi Minh