Contact software support

Before getting in contact with us, please...

• make sure your product is registered with your MySteinberg account.
  Support can only be provided to registered users.
• check whether your product is still supported.
• verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.

Please also consider these online help resources:  

• Search our Help Center to find a possible solution.
• Get instant help from experts and other users in the Steinberg forums. 
• Consult the documentation on steinberg.help (or the manual that came with the product).

Continue to contact details

If you are looking for support resources outside the USA, please click here.

The Steinberg USA support team is committed to providing a comprehensive service experience. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.

• Update patches for our products can be downloaded using the Steinberg Download Assistant or from our download pages.
• The Help Center provides detailed answers to frequently asked questions.
• Many issues can also be solved thanks to other users in the Steinberg forums.
• Manuals are available at steinberg.help.

If you have any questions about your order (order status, payments, etc.), you can find answers and further help in this article: Online Shop Support

Steinberg US Support agents are available to chat with you Monday through Friday, 1 pm - 8 pm EST.

Request chat 

Please note: by clicking on this link, you are leaving the Steinberg website

Steinberg US Support agents are available to respond to emails Monday through Friday, 9 am - 8 pm EST.

• Support can only be provided to registered users!
  Please check whether your product is currently supported!
• Make sure the product is registered with your MySteinberg account.
• Check for updates on software, drivers and operating systems.
• Consult the available documentation provided with the software or on steinberg.help.

Please include the following information when emailing us with a technical question:

• Phone number
• Steinberg Product you are having issues with
• Mac or PC
• Operating system version

Please send email inquiries to ​steinbergussupport@yamaha.com

Steinberg support agents are also on hand to assist you in troubleshooting technical issues by phone.

Please note that as we provide free technical support to all of our users, we cannot provide tutorial-type support on how to use our products.

• Support can only be provided to registered users!
  Please check whether your product is currently supported by us!

• Make sure the product is registered
  in your MySteinberg account.

• Check for updates on software, drivers and operating systems.

• Search our Help Center to find a possible solution.

• Consult the available documentation provided with the software or on Steinberg.help.

• Be in front of your computer.

• Know your passwords.

• If possible, be connected to the Internet.

You can reach us at 844-358-4022 Monday through Friday, 9 am - 1 pm EST.

If you have questions regarding your order, a payment, or the delivery, please click here.

Support agents are available to chat with you Monday through Friday, 9 AM – 8 PM EST.
By clicking on the chat link, you are leaving the Steinberg website: Request chat

Steinberg US support agents are available to respond to emails Monday through Friday 9 AM – 8 PM EST.

Please include the following information when emailing us with a technical question:

• Phone number
• Steinberg product you are having issues with
• Mac or PC
• Operating system version

Please send email inquiries to ​steinbergussupport@yamaha.com

Please prepare for the call: 

• Be in front of your computer.
• Know your passwords.
• If possible, be connected to the Internet.
• If possible, to ensure a good connection, call us via landline.

You can reach us at 844-358-4022 Monday through Friday, 9 AM – 1 PM EST.

Back

Before getting in contact with us, please...

• make sure your product is registered with your MySteinberg account.
  Support can only be provided to registered users.
• check whether your product is still supported.
• verify if your system including your software, the operating system and hardware drivers are up-to date. Updates for Steinberg products can be downloaded via the Steinberg Download Assistant (recommended) and our download pages.

Please also consider these online help resources:

• Search our Help Center to find a possible solution.
• Get instant help from experts and other users in the Steinberg forums. 
• Consult the documentation on steinberg.help (or the manual that came with the product).

Continue to contact details

Steinberg Media Technologies GmbH
Beim Strohhause 31
20097 Hamburg
Germany

Phone: +49 (0)40 210350 (no support requests)
Email: info@steinberg.de (no support requests)
Fax: +49 (0)40 210 35-300

Support contact: Online Shop | Software | Hardware