Cubase 9.5: crashes on start on Windows 7

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English
Document type
Help Center Article
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Cubase 9.5: crashes on start on Windows 7

Problem

Cubase Pro 9.5 crashes right on start on Windows 7 while Cubase 9.0 can still be opened

Cause

Even though error messages may hint at other components for the crash, a Direct2D component is missing.

Solution

For Cubase 9.5 it is mandatory to have an up-to-date Windows 7 installation! Please make sure that all Windows updates have been installed properly, reboot and try again.