macOS: Steinberg Download Assistant does not start

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English
Document type
Help Center Article
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macOS: Steinberg Download Assistant does not start

Problem

The Steinberg Download Assistant does not start on a Mac. 

Background

Damaged font files installed on macOS can prevent the Steinberg Download Assistant from starting. 

Solution

Option 1: Remove the damaged font using Font Book

Please follow these steps to remove the damaged font file from your system: 

  1. Open the "Font Book" application from "Applications".
  2. Select all fonts (command + A).
  3. Right-click on the selected fonts and choose "Validate" from the contextual menu that opens. sda-font-en-1.png
  4. The "Font Validation" window opens, showing the validation result. Damaged fonts are marked with a red exclamation mark.
    sda-font-en-2.png
  5. In case a damaged font file has been found, find it in the list of installed fonts in Font Book's main window. 
  6. Right-click on the damaged font and select "Deactivate" or "Remove" from the contextual menu that opens.  sda-font-eng-3.png

The Steinberg Download Assistant should now work properly again.

Option 2: Restore the system fonts using Font Book

Alternatively, you can restore the fonts that were originally included in macOS using Font Book. Instructions on how this is done can be found on Apple's support pages. Make sure to select your OS version, as the steps to achieve this may differ.