Steinberg Download Assistant: Content installation causes error message on macOS

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Help Center Article
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Steinberg Download Assistant: Content installation causes error message on macOS

Problem

The installation of content on macOS fails. An error message appears. 

HALion_7_error_message.png
...*.vstsound could not be opened.

Background

This problem seems to occur only when the target volume is an external disk connected to a computer running macOS. 

Workaround

Please follow these steps: 

  • Open the download folder defined in the Steinberg Download Assistant.
    The default location is: /Users/Your Username/Downloads/Steinberg/OSX/
  • Inside the OSX folder, open the folder that belongs to the content you've tried to install.  
  • Copy the downloaded vstsound file to the desired location on the external hard drive. 
  • Repeat this for other vstsound files you want to install on the external hard drive. 
  • Once all files have been copied completely, double-click one of the vstsound files. 
  • The Steinberg Library Manager opens. 
  • Enable the option "Register in Place". This means, the file(s) will not be moved, but registered.

slm.png

  • Click OK to finish the installation.
  • The Steinberg Library Manager confirms the installation by prompting "VST Sounds registered successfully". 

This installation issue is currently investigated and will be fixed as soon as possible.