Steinberg USA support contact

Document type
Help Center Article

Steinberg USA support contact

If you are looking for support resources outside the USA, please click here.

United-states_flag_icon_round.svgThe Steinberg USA support team is committed to providing a comprehensive service experience. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.

Order and Online Shop support

If you have any questions about your order (order status, payments, etc.), you can find answers and further help in this article: Online Shop Support

Chat support

Steinberg US Support agents are available to chat with you Monday through Friday 9 am - 8 pm EST.

Request chat 

Please note: by clicking on this link you are leaving the Steinberg website

Email support

Steinberg US Support agents are available to respond to emails Monday through Friday 9 am - 8 pm EST.

Please include the following information when emailing us with a technical question:

  • Phone number
  • Steinberg Product you are having issues with
  • Mac or PC
  • Operating system version

Please send email inquiries to ​

Phone support

Steinberg support agents are also on hand to assist you in troubleshooting technical issues by phone.

Please note that as we provide free technical support to all of our users, we cannot provide tutorial-type support on how to use our products.

Before you call

Prepare for the call

  • Be in front of your computer.

  • Know your passwords.

  • If possible, be connected to the Internet.

You can reach us at 844-358-4022 Monday through Friday 9 am - 1 pm EST.